What can we help you with?

Use the search field or click your way through the menu below.
How do I quit my Tusass internet subscription?

You can terminate your Tusass internet subscription by logging in; click on routers MAC number on the left in the menus and press "click here".

Note:

In the same month that you have upgraded or purchased your subscription, you can´t downgrade or terminate your subscription. You will not be able to see the "click here" link until a new month has started.

You must also be aware that you must terminate latest on the 20th of the month if it has to take effect at the end of the month. You pay for an extra month and have access to the subscription an extra month if you cancel after the 20th of the month.

Where can I see the ICC number?

Your ICC number can be found on your SIM card from Tusass.

How do I switch to a different internet product?

You can switch to one of the internet products available where you live. [Log in here and change your subscription]

Do I need to change my internet subscription myself?

It depends on your current subscription. Some subscriptions are changed automatically, while others must be changed manually.

How do I know if my subscription will be changed automatically?

You will be notified by Tusass if your subscription is automatically changed.

What should I do if my subscription is not updated automatically?

You can switch to one of the internet products available where you live yourself. [ SWITCH INTERNET PRODUCT HERE]

Do I need to do anything if my subscription is changed automatically?

No. Tusass automatically changes your subscription.

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Dear customer,

We have recently received a high volume of inquiries through our contact form, and the response times have unfortunately been longer than usual. You may find answers to your questions on our website available here: Support – Tusass

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