A bottleneck is something that limits the speed of your internet connection. For example, it may be WiFi conditions in your home, equipment, or multiple devices using the connection at the same time.

You can check our operational information on our website by clicking on the 'Customer Service' tab, then clicking on 'Operational Information'.

If there is no information about your area, you can switch your modem on and off via the Orbi app. If that doesn't work, reset your modem. If you still do not have an internet connection, please contact our customer service on 80 80 80 during our opening hours.

If some devices can connect to WiFi and others cannot, it may be because older devices do not support WiFi 6. Check whether the device that cannot connect supports WiFi 6.

Optimize your wifi

If you have a slow network connection, it may be due to many things. On the following guide you can read about what you can do to optimize your connection at home.

Before you report your internet because of low speed, we will ask you to review the points to check that the problem is not one of these places.

Bottlenecks

Tusass's download and upload speeds (Mbit) are indicative because generally there are bottlenecks along the way that limit your connection.

A rule of thump is that 20 percent of your internet speed is used for the data transfer and the obstacles along the way, including in your home.

Fortunately, you can do some practical things for faster internet.

Do this, get better wifi at home:

- Place your router high and central in your home instead of in the cabinet, behind furnitures and so forth: It will provide better transmission conditions to the router's antennas.

- Make sure your router is not near other wireless devices, such as music systems, cordless phones, baby alarms, microwaves, and the like. Wireless equipment and furnaces, pots or hot water containers make the wifi signal worse.

- Keep it simple: Tusass technicians have examples of homegrown networks where the speed of data becomes lesser after extensioncords and other redundant connected network equipment such as switches.

- You get the fastest internet by plugging the Ethernet plug directly into your computer.

Remove overload

- Many on the same wifi network at the same time can greatly affect speed. A home network can be charged by both cell phones, tablets, laptops and smart TV, if connected to the Wi-Fi.

- If you have many open programs running in the background of your computer, it can overload your Wifi. This applies especially to programs which simultaneously use the internet. For example, Skype, Dropbox or file sharing programs where you download music and movies. Update your browser, antivirus program, or search for other security programs on your computer.

- Make sure you have enough RAM on your computer. It may work slowly if there is not enough memory on the computer.

If none of the above applies, please contact customer service by calling 808080.

You can reduce the load on your WiFi by:

• Disconnecting devices you are not using

• Closing programs that use the internet in the background

• Keeping your browser and security software updated

• Ensuring your computer has sufficient memory

Try placing the modem in a more central location in your home. This can provide more even WiFi coverage for devices that are farther away from the modem.