What can we help you with?

Use the search field or click your way through the menu below.
Can I request change of address via Tusass.gl?

Change of address is not possible online via Tusass.gl. You will have to fill in a form for change of address, either at the Tusass store or by sending a mail to ordre@tusass.gl.

Be aware that there may already be an internet connection from a previous resident, just as we can use up to 14 days before your internet connection is re-established due to busyness, urgent tasks, etc.

Can I bring my modem with me if I move?

Yes, if you move to a new address within the same town or settlement, you can bring your modem with you.

Can I use my modem in another town or settlement?

It depends on which internet services are available in the area you are moving to. First, check whether your current subscription is available at your new address. See the available options here.

Do I need a new modem if I move?

It depends on where you are moving. If you move from an area that uses satellite internet to an area without satellite internet, you will need a new modem.

Can Not Find What You Are Looking For? Contact Us
Click on ‘Contact us’ and send us your question. We will answer you as soon as possible.
Contact Us

Contact Us

Thank you for your inquiry.
You will be contacted within 5 workdays.
*
*
*
*

Dear customer,

We have recently received a high volume of inquiries through our contact form, and the response times have unfortunately been longer than usual. You may find answers to your questions on our website available here: Support – Tusass

*
characters left
*
*
*