This happens automatically.

Your mobile phone automatically chooses the best network (5G or 4G) depending on where you live.

Yes, we have reduced the price by approximately 50%, so it is cheaper to buy extra data.

Enter here: my tusass

Select your mobile subscription and scroll down, here you will find your PUK code.

You can log in with your mobile number or email address..

If you can't make calls or use data, it could be due to your SIM card, settings, or lack of connectivity.

Try:

• Restart your phone

• Set network to automatic

• Turn on roaming

You need to contact the provider of the Danish service shown on your phone

We use your CPR-number only to confirm your identity and for potential debt recovery.

You have to be 18 years old to purchase a Tusass subscription. Otherwise, a parent or legal guardian can make the purchase on behalf of a minor.

If you are the type of person who likes to have better control over your mobile usage, then you should get a Tusass subscription. You will enjoy the following benefits:

1. Unlimited calls and texts.

2. The ability to control your usage by logging into Tusass.gl.

3. Cheaper mobile data, and the ability to downgrade and upgrade your data as you see fit.

4. No unexpected charges.

You can buy a Tusass subscription at www.tusass.gl.

If you do not have access to the internet, you can use the self-service booths in your nearest Tusass store.

Yes, all current mobile plans can switch to Tusass Subscription. You can keep your number and your SIM card when you switch. This is easly done on this website without any extra fees.

No, your PIN and PUK codes will not change.

You can install a secret mobile number with your smartphone.

Tusass saldo shows the current balance on your account. Your account must have a positive balance if you want to call or send a text to normal Greenlandic phone numbers as well as foreign phone numbers.

Yes, you can. Keeping your old mobile number is easy and free. All mobile subscriptions can switch to Tusass Mobile subscriptions without changing numbers or SIM cards. You switch to a Tusass mobile subscription at Tusass.gl instead of going to the Tusass store. Signing up is easy and free of charge.

Yes. To enable voice mail, enter:

In case of no answer: * * 61 * 50 your mobile number #

Outside coverage: * * 62 * 50 your mobile number #

By busy: * * 67 * 50 your mobile number #

For all calls: * * 21 * 50 your mobile number #

Disable voicemail:

When you are abroad, you pay roaming fees if someone speaks a voice message to you. This also applies even if you have switched off your phone. If you want to disable this service, you must disable by pressing:

In case of no answer: # # 61 #

Outside coverage: # # 62 #

By busy: # # 67 #

For all calls: # # 21 #

Det er desværre ikke muligt at få koblet en telefonsvarer til din Tusass Mobilabonnement.

You must select a Tusass subscription package with data content to go online.

Unlimited talk & SMS applies only to calls to Greenlandic mobile and landline numbers. Calls/SMS to premium numbers and abroad are charged with other rates and will be paid through a Tusass account that needs to be refilled

Send an SMS to 1800 with the text 'Saldo' or log into Tusass

It may take a while for the system to register your purchase. In some instances, it helps to restart your mobile phone.

Video calling can be understood in two ways:

1. On all newer Samsung smartphones, there is automatically a video call feature that you can use if the network supports it.

Note: The Tusass Subscription network does not support this type of video call.

2. Smartphones can now use apps to make video calls, so you can see the person you are talking to. These apps include FaceTime, Messenger, Hangouts, and more. This type of video call uses mobile data that requires you to have a Tusass subscription with mobile data selected.

If you have used up your mobile data, the speed will be downgraded to 32 Kbps. You can upgrade your data be logging into Tusass.gl if you want to increase the speed again. Your upgrade will be permanent until you make any other changes

You can always login to Tusass.gl and change your GSM subscription or Tusass pay-as-you-go to a Tusass mobile subscription. You can also always change your mobile package with additional mobile data at any time of the month.

If you want less mobile data, then you have to change the size of your mobile subscription. If you want to change back to Tusass pay-as-you-go, then you have to deactivate your Tusass mobile account. This all has to happen no later than the 20th of the month, if you want to see this changes the following month. You will be charged for an extra month if you change your subscription after the 20th of the month.

Note: You can only downgrade your subscription when you have not made an upgrade in the same month. When you choose to upgrade, you exclude the opportunity to downgrade on the same month.

You cannot use mobile data via your Tusass account when you have a Tusass subscription. Instead, you must buy a bigger mobile subscription that includes a data package. You can do this by logging into Tusass.gl with your mobilenumber, clicking “Abonnement” (subscription) and clicking on arrows to select the size of your data package.

Calling these numbers are charged separately and not as usual numbers and you must therefore have a positive balance in your Tusass account before you can call these numbers

No, that is not possible.

No, that is not possible.