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Can I pay my internet subscription via Tusass account?

You cannot pay Tusass internet from Tusass account. Only mobile subscriptions can be paid from Tusas' account when there is no coverage on the payment card.

How can I set up the automatic refill?

You can sign up for an automatic refill on tusass.gl. That way your account is refilled whenever your balance falls below 20 DKK.

Can I pay the children subscription through the Tusass account?

In the same way as with a Tusass Mobile subscription you have the opportunity to pay through your Tusass account. The system will attempt daily to complete payment from your card and then through the Tusass account in accordance with your chosen subscription on of the first days in the following month, if your card was not covered at the end of the month.

Can I go online with my account balance, though I have a Tusass subscription with 0 GB of data?

You must select a Tusass subscription package with data content to go online.

Why can I not, as a Tusass subscription customer, use data once I have added money to my Tusass account?

You cannot use mobile data via your Tusass account when you have a Tusass subscription. Instead, you must buy a bigger mobile subscription that includes a data package. You can do this by logging into Tusass.gl with your mobilenumber, clicking “Abonnement” (subscription) and clicking on arrows to select the size of your data package.

Minimum amount in Tusass account to be able to use talk time simcard abroad

You need to have minimum 50 DKK in amount in Tusass account to be able to use talk time simcard abroad.

Can I pay through Tusass Saldo?

Yes. As a mobile subscription customer, you can pay through your Tusass Saldo. If the payment cannot be charged to your payment card at the end of the month, the system will attempt daily to collect the payment through your Tusass account during the first days of the new month.

How can I check my Tusass balance?

You can check your Tusass balance sending SMS to 1800 with text “Saldo”.

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We have recently received a high volume of inquiries through our contact form, and the response times have unfortunately been longer than usual. You may find answers to your questions on our website available here: Support – Tusass

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