What can we help you with?

Use the search field or click your way through the menu below.
Why is 3D security enabled with my online payments?

We do this to make card transactions more secure and reduce the risk of fraud by turning on 3D security on card payments. Apart from the fact that we want to increase security ourselves, our card acquirers NETS and Swedbank are imposed on new EU rules, which may require us to use 3D security.


For customers, this will mean that their debit/credit card must be registered with “Verified by Visa” or “mastercard ID Check” with a mobile number and that there will be an extra payment window. It is important to note that the associated mobile number has nothing to do with Tusass. Only the customer's bank manages this, but the customer can sign up either via online banking, with NemID in connection with payment online or by contacting his bank and ask to have his card signed up for 3D secure. Read more about it here.

If the debit card is not enrolled in 3D secure, we must ask the customer to do so. When trying to make a payment online with an unregistered card, the payment cannot be made without the customer registering his card.

This can be done directly from the payment window or at the link below. Both require NemID.

If the customer does not have NemID, the customer should contact his bank instead.

Sign up for 3D secure



What do I do if I have an Akiliut card?

Tusass Mobile or Internet subscription requires a payment card that can be used for online shopping, because the subscription is purchased online. You cannot therefore buy a Tusass mobile or internet subscription if you only have an Akiliut card. But your bank can offer a MasterCard Debit card as a supplement to your Akiliut card. MasterCard Debit can be used for Tusass Mobile or internet subscription.

Which payment cards can I use as a means of payment for tusass.gl?

You can use the following payment cards: Dankort, Visa/Dankort, MasterCard and Visa Elektron. You cannot pay with Akiliut on tusass.gl.

Please note that when paying by debit card, the full amount is reserved at the bank for the subscription payment. After which the difference is refunded after installation of Tusass internet.

How can I change my credit card?  

You can change your credit or debit card when you manage your subscription.

You can manage your subscription here: LINK 

How do I change payment cards?

Log in to my tusass

Go to Payment and update your payment card.

Can Not Find What You Are Looking For? Contact Us
Click on ‘Contact us’ and send us your question. We will answer you as soon as possible.
Contact Us

Contact Us

Thank you for your inquiry.
You will be contacted within 5 workdays.
*
*
*
*

Dear customer,

We have recently received a high volume of inquiries through our contact form, and the response times have unfortunately been longer than usual. You may find answers to your questions on our website available here: Support – Tusass

*
characters left
*
*
*