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1. Scope of the Subscription Terms
For agreements with business entities regarding access to the Tusass Business Mobile Service—provided by Tusass in accordance with the company’s concession—the following service-specific terms apply in addition to the General Terms for the Provision and Operation of Tusass A/S Services – Business. In the event of any conflict between these terms, the service-specific terms for the Tusass Business Mobile Service shall take precedence over the general terms.
The General Terms for the Provision and Operation of Tusass A/S Services – Business, as applicable from time to time, are available at tusass.gl. Currently, the "General Terms for the Provision and Operation of TELE Greenland A/S Services – Business" dated December 1, 2016, apply and are available here.
2. Prerequisites
Information regarding current mobile coverage in Greenland is available on the Tusass website (www.tusass.gl) or can be obtained by contacting Tusass. The mobile service can only be used within areas with mobile coverage.
Use of Tusass Business Mobile Services requires that the customer’s terminal equipment is designed for such use and is correctly configured. Purchasing a Tusass Business Mobile subscription is conditional upon the following: if the customer holds other mobile subscriptions with Tusass that are not Tusass Business Mobile subscriptions, these must, generally, be converted into Tusass Business Mobile subscriptions.
3. Subscription administration and use of the self-service portal
The customer must register as a user on the self-service portal by completing the form available at tusass.gl.
The setup of a Tusass Business Mobile subscription, the purchase of additional services, and any modifications to or termination of a Tusass Business Mobile subscription are managed by the customer via the self-service portal at www.tusass.gl.
The customer is personally responsible for the correct use of the self-service portal, including verifying that any purchases, modifications, terminations, and information provided are accurate.
Should an error occur during the setup, modification, or termination of a Tusass Business Mobile subscription via the self-service portal, the customer must notify Tusass in writing within 24 hours. Tusass will correct any such errors to the extent possible. If correction is not possible, or if notification is not received within the specified deadline, the change shall be binding upon the customer in accordance with the applicable terms and conditions.
The customer must immediately notify Tusass of any changes to their contact details, including a new email address or other information relevant to the subscription.
Tusass cannot be held liable for any losses, errors, or defects arising from actions taken by the customer while using the self-service portal.
4. Tusass’s delivery obligation, including facilities and features
4.a. Facilities and Features
The facilities and features to which the customer has access are specified in the Tusass product overview for the selected Tusass Business mobile subscription package.
Tusass Business provides the customer with access—subject to payment—to use Tusass’s mobile voice and data services, as well as to send and receive SMS and MMS messages. Such use requires that the customer’s phone can support these functions.
Furthermore, Tusass Business allows the customer to purchase content-based services, such as images, ringtones, or participation in competitions. It is the customer’s responsibility to ensure that their phone can support these services. The customer is also liable for the purchase of these services, in the same way as for any other purchases. In this regard, the customer should be aware that these services incur costs in addition to the standard fees paid for Tusass Business. The price for Tusass Business is stated in connection with its marketing. Content-based services may be offered by Tusass or by third-party content providers. In either case, payment for these content-based services is collected by Tusass.
The customer should also be aware that different rules regarding the right to withdrawal may apply to the purchase of content-based services. Information regarding this is provided in connection with such services.
4.b. Operation and Speed
The customer acknowledges that fluctuations in communication speed may occur due to the technical characteristics of the Tusass Business mobile service. A connection to the Tusass Business mobile service is provided with a specified maximum speed. The speed may vary depending on the number of customers using the mobile network—or the same cell tower—simultaneously (shared capacity), as well as the customer's location. For all Tusass Business mobile services, the stated speeds include protocol overhead.
Tusass reserves the right to temporarily restrict the use of the Tusass Business mobile service in connection with measures deemed necessary for technical, maintenance, operational, or security reasons, or as required to comply with demands from public authorities.
Furthermore, Tusass reserves the right to (without the customer being entitled to claim compensation from Tusass as a result):
To test for open ports (including proxies) and email servers (relays) on the customer’s equipment that could facilitate misuse.
To reject incoming and outgoing emails deemed to be, for example, viruses, spam, or phishing.
To block third-party connections to Tusass’ internet service where the connection is deemed to be misused—for instance, for the distribution of viruses, spam, or phishing.
To limit the volume of SMS, MMS, emails, etc., per unit of time.
To upgrade the network and other components to the extent necessary.
4.c. Customer’s responsibility for internet activity
Tusass assumes no responsibility for content the customer may access on the internet. Internet usage may result in the customer’s hardware or software becoming infected with viruses and/or other malicious software. Tusass has no control over this and cannot, therefore, be held liable for any damages and/or losses arising from the customer’s internet activity.
4.d. Directory assistance data
Upon the customer’s request, their mobile phone number will be included in directory assistance services and in Tusass’ online directory service.
The customer’s mobile phone number will, at all times, be disclosed in connection with emergency calls (112), to the police, and to other telecommunications providers, should this be necessary for signaling purposes.
5. Payment and subscription terms
5.a. Billing
Prices for services offered under Tusass Business are set by Tusass and approved by Naalakkersuisut in accordance with applicable regulations.
5.b. Unused subscription
No refunds are provided for unused Tusass Business subscriptions (in whole or in part), nor can an unused subscription be carried over to a new period.
5.c. Switching between subscriptions
Changes to a Tusass Business mobile subscription must be made via the self-service portal at www.tusass.gl.
If a customer changes their Tusass Business mobile subscription before the 20th of the month, the change takes effect at the beginning of the following month.
If a customer changes their Tusass Business mobile subscription after the 20th of the month, the change does not take effect until after the end of the following month.
Once a customer has changed their Tusass Business mobile subscription, they cannot make further changes to it within the same month; additionally, a customer cannot change their subscription during the first month following initial activation.
The customer is solely responsible for any changes they make to their Tusass Business mobile subscription.
5.d. Usage exceeding the subscription
Voice calls:
The voice allowance included in a Tusass Business subscription applies only to calls made to Tusass Greenlandic landline and mobile numbers. This allowance cannot be used for premium-rate numbers—such as 90-series numbers—or similar services charged at a premium rate (e.g., directory assistance). Furthermore, the included voice allowance cannot be used for calls to or from locations outside of Greenland, including roaming. Charges for specially rated services and content-based services follow Tusass’ standard rates and are billed separately.
Mobile Data:
Mobile data included in a Tusass Business subscription covers usage within the Tusass mobile network only. If the customer’s mobile data usage exceeds the amount included in the subscription, Tusass will charge for the additional data consumption. Charges for additional mobile data usage follow the applicable product-specific rates for Tusass Business and are billed separately.
Usage abroad is charged according to the rates in effect at the time, which can be found at www.tusass.gl.
The customer’s mobile data usage is calculated based on each 10 KB (or fraction thereof) of data sent and/or received; this applies both within Greenland and abroad.
The customer is responsible for monitoring their own mobile data usage on an ongoing basis via the Tusass self-service portal at www.tusass.gl.
SMS/MMS:
Unlimited SMS and MMS are included in the subscription. Unlimited SMS and MMS may be used for all standard Greenlandic mobile numbers within the Tusass mobile network.
Unlimited SMS and MMS do not apply to:
Content-based services ordered via SMS or MMS.
SMS and MMS sent from abroad.
Web-based SMS and MMS.
SMS and MMS sent to other operators, including foreign mobile numbers.
These are charged according to the applicable standard rates.
SMS messages sent while abroad are charged according to the roaming schedule available at www.tusass.gl.
SMS messages subject to specific content charges (such as donations) cost the price specified at the time. This means that such SMS messages are not free of charge, even if the customer has an "unlimited usage" plan. For example, if an amount is donated to a fundraising campaign, only the SMS message itself is free; the donation itself will be charged separately on the bill.
Customers are responsible for regularly monitoring their own SMS/MMS usage via the Tusass self-service portal at www.tusass.gl.
Misuse:
SMS and MMS messages must not:
Be machine-generated (machine-initiated calls)
Be machine-generated (machine-sent) – Alarms are, however, exempt
Be sent as a series of identical SMS or MMS messages to the same recipient
Be used to harass or spam individuals or groups
In the event of misuse, Tusass may suspend the customer’s subscription with immediate effect.
5.e. Roaming
Tusass has entered into agreements with several foreign telecommunications operators, allowing Tusass customers to use mobile services on their mobile networks.
Tusass is not responsible for network coverage, access, etc., in connection with roaming.
Customers should be aware that the rates for using mobile services on foreign mobile networks differ from the rates on the Tusass network. Furthermore, roaming charges apply both to calls received by the customer and to calls—including data usage—initiated by the customer. For mobile data, usage includes both sent and received megabytes.
Customers should also be aware that billing for usage on foreign mobile networks may be delayed, as Tusass must wait to receive charges from these foreign mobile operators before it can bill its own customers.
Usage of roaming services under a Tusass Business mobile subscription will be charged on the invoice.
Tusass is not responsible for the coverage, quality, security, or availability of services on the respective foreign networks. Tusass is not responsible for the processing of personal data by foreign providers.
6. Cards and Codes
To use a Tusass Business mobile subscription, the customer must use a Tusass SIM card. If the customer is already a Tusass customer, their existing SIM card can generally be used. New customers must first obtain a SIM card—available at Tusass stores—which comes with two secret codes: a Personal Identification Number (PIN) and a Personal Unblocking Key (PUK). The PIN and PUK are used to prevent misuse of the SIM card. The SIM card, PIN, and PUK are personal to the customer and must be kept secure.
PINs, PUKs, and other codes provided by Tusass remain the property of Tusass and are considered returned upon the termination of the subscription. If the PIN is entered incorrectly three times in a row, the SIM card is automatically locked and can subsequently only be unlocked using the PUK. If the PUK is entered incorrectly ten times in a row, the SIM card is permanently blocked.
If the customer loses their PIN or PUK, these can be retrieved via the self-service portal at www.tusass.gl.
The customer is responsible for any misuse of their codes or SIM card by third parties. The customer must immediately notify Tusass in the event of misuse, loss of codes, or if an unauthorized party gains knowledge of the PIN, so that Tusass can block the card to prevent further misuse.
If the customer loses their SIM card, they must notify Tusass as soon as possible.
The customer may purchase a new SIM card if the old one is lost or inactive. The customer must then register the new SIM card via the self-service portal at www.tusass.gl.
7. Termination of Subscription
A Tusass Business mobile subscription must be terminated via the self-service portal at www.tusass.gl.
To take effect at the end of the current month, the subscription must be terminated no later than the 20th of that month. If termination occurs after the 20th of the month, it will not take effect until the end of the following month.
8. Entry into Force
These service-specific terms and conditions for Tusass Business mobile have been approved by Naalakkersuisut and enter into force on November 18, 2025.
1. Scope of the Subscription Terms
For agreements regarding access to internet services for business customers, offered by Tusass in accordance with the company’s concession, the following service-specific terms apply in addition to the General Subscription Terms for the provision and operation of Tusass’s services. In the event of any conflict between the terms, the service-specific subscription terms shall take precedence.
2. Prerequisites
A prerequisite for the provision of the service under this subscription agreement is that delivery takes place within Tusass’s coverage area for the internet service. Information regarding Tusass’s coverage area can be obtained by contacting Tusass. If the customer does not have access to Tusass’s coverage area – either at the time the agreement is entered into or at a later point in time – Tusass is not obligated to provide the service.
3. Tusass's delivery obligation, including mailbox
It is stated in Tusass's product brochure for the selected subscription type whether the customer has access to internet facilities provided by Tusass.
4. Subscription management and use of self-service
The customer must register as a customer on the self-service portal at www.tusass.gl.
Changes to the internet service must be made via the self-service portal at www.tusass.gl.
The setup of the 'Employee internet' Internet service, the purchase of additional services, and any changes to or termination of the 'Employee internet' Internet service are managed by the customer via the self-service portal at www.tusass.gl.
The customer is personally responsible for the correct use of the self-service system, including verifying that purchases, changes, cancellations, and information are correct.
Should an error occur during the setup, modification, or termination of the "Home Office" Internet service via the self-service portal, the customer must notify Tusass in writing within 24 hours. Tusass will correct any errors to the extent possible. If correction is not possible, or if notification is not received within the deadline, the change shall be binding upon the customer in accordance with the applicable terms and conditions.
The customer must immediately notify Tusass if their contact details change, including a new e-mail address and other information relevant to the subscription.
Tusass cannot be held liable for losses, errors, or defects arising from actions taken by the customer when using the self-service facility.
5. Operation and speed
Tusass is entitled to make necessary changes to the internet service—including, but not limited to, usernames, passwords, IP addresses, and other codes assigned by Tusass in connection with the subscription—if Tusass deems such changes necessary for technical, maintenance, or operational reasons. Tusass is also entitled to make changes that may be required to comply with requirements from public authorities. Tusass reserves the right to reduce the speed of the internet product in connection with the use of streaming services. Any costs incurred by the customer in relation to such changes are of no concern to Tusass, and no claims for compensation may be asserted against Tusass on these grounds.
The technical characteristics of the internet service, combined with the unique nature of the internet, mean that fluctuations in communication speed via the internet service may occur. For all of Tusass's internet services, the stated speeds include protocol overhead.
Tusass reserves the right to temporarily limit the use of the internet service due to operational or security-related reasons.
Furthermore, Tusass reserves the right to (without the customer being entitled to claim compensation from Tusass as a result):
To test for open ports (including proxies) as well as open email servers (relays) on the customer’s equipment that could lead to misuse.
To reject incoming and outgoing emails deemed to be, for example, viruses, spam, or phishing.
To block third-party connections to Tusass’s internet service where the connection is deemed to be misused—for instance, for the distribution of viruses, spam, or phishing.
To limit the volume of emails per unit of time.
To upgrade server software to the extent necessary.
6. Dynamic IP address
General information about dynamic IP addresses
When purchasing internet service for a home office, you receive an internet connection that uses a dynamic IP address. A dynamic IP address is automatically assigned by our systems and may change periodically without prior notice. This means that your internet connection will not have a fixed IP address, but rather an address that can vary over time.
Use and Obligations
By using a dynamic IP address, you accept that your IP address may change without notice, and that it is your responsibility to ensure that any network configurations or services relying on a static IP address are adjusted accordingly.
Disclaimer
Tusass A/S is not responsible for any issues that may arise as a result of changes to your dynamic IP address. This includes, but is not limited to, loss of access to external servers, VPN connections, remote access, or other services that require a static IP address.
7. Security and Privacy
When working from home, your IP address will change regularly, which can make it more difficult for external parties to target your network activities. However, you should still follow standard security measures, including the use of strong passwords, VPN services, and up-to-date security protocols.
8. Upgrade to a Static IP Address
Should you require a fixed, static IP address, you can contact Tusass Business to request an upgrade. This service is provided upon request and may be subject to additional costs and specific terms.
9. Changes to the Service
We reserve the right to modify or update the dynamic IP services as needed to ensure optimal performance and security. Any changes will be implemented without significant impact on your internet connection, and we will endeavor to notify you should any major changes occur.
10. Limitations on Use
Certain services or applications that require constant access via a specific IP address may be incompatible with a dynamic IP address. It is your responsibility to ensure that these services function correctly with a dynamic IP. Tusass A/S assumes no liability for any limitations or interruptions in the use of such services.
Email address
Tusass’s product fact sheet for the selected internet access subscription specifies whether the customer is entitled to electronic mailboxes with one or more email addresses. Any such email addresses belong to Tusass and are made available to the customer only until the subscription agreement terminates.
The customer is responsible for ensuring that any email addresses do not infringe upon the rights of third parties. The customer must not exceed the storage capacity specified in the product fact sheet, nor any limits on data transfer volume, etc., applicable to emails.
Subscription Agreement
Tusass may refuse to enter into a subscription agreement if the customer already has outstanding arrears with Tusass in connection with the provision of services covered by Tusass's concession.
Upon request by Tusass, the customer must be able to identify themselves and document the accuracy of the information. Photo identification may be required. In the event of a change of address, the customer must immediately notify Tusass.
The customer's responsibility
Subscription number, username, password, any IP addresses, and other codes for use in connection with the subscription are provided by Tusass. The subscription number, password, etc., must not be disclosed to third parties, with the exception of any registered user. The customer is responsible for any misuse of this information by others.
Subscription numbers, usernames, passwords, IP addresses, and other codes provided by Tusass are the property of Tusass and shall be considered returned upon the termination of the subscription.
The customer is personally responsible for the information they use on the internet. This encompasses all information available on the internet.
When using or downloading material from the internet, or opening programs contained in received emails, the customer risks infecting their computer with a virus; furthermore, the customer’s general activity on the internet may expose them to external threats. Tusass has no control over these matters and cannot be held liable for any resulting damage or loss.
The customer is personally responsible for all information that the customer makes available to others via the internet service, and the customer shall indemnify Tusass in all respects in this regard. The customer is likewise responsible for ensuring copyright compliance when using material from the internet.
Should the customer use the internet for commerce or the acquisition of online services, Tusass bears no liability, as this is a matter solely between the customer and a third party.
In connection with the provision of the internet service, the Customer must supply power for Tusass's equipment and store said equipment in a secure manner. The Customer shall also bear any costs incurred in this regard.
Customer default (Tusass's right to terminate/suspend service).
The customer of obligations regarding the use of the internet service provided by Tusass under the company’s concession, Tusass is entitled to terminate the customer’s access to the internet service.
The following circumstances are considered, among others, to constitute a material breach:
The customer performs port scans on other computers on the Internet or attempts to gain unauthorized access to systems connected to the Internet (hacking).
The customer’s connection is misused, with or without the customer’s knowledge, for purposes such as the distribution of viruses, spam, phishing, etc.
The customer infringes upon the copyright of a third party through downloading, distribution, or similar actions.
The customer deletes or falsifies transmission information, including IP addresses or header information.
The customer repeatedly violates the unwritten rules of good conduct on the Internet that are in force at any given time.
Interruption of access to the internet service does not entitle the user to a reduction in the subscription fee for the period in question.
Once the customer’s connection has been disconnected in accordance with the above, Tusass may terminate the subscription agreement without notice.
The default provisions in Tusass's general terms and conditions also apply.
11. Termination of subscription
The internet service – the home workstation – must be cancelled via the self-service solution at www.tusass.gl.
The customer must cancel the subscription no later than the 20th of the month for the cancellation to take effect at the end of that same month. If the cancellation occurs after the 20th of the month, it will not take effect until the end of the following month.
12. Entry into force
These terms have been approved by Naalakkersuisut and enter into force on 1 September 2010. However, for customers who entered into an agreement regarding the provision and operation of Tusass’s services prior to 1 September 2010, the terms shall apply only from 1 December 2010.
13. In addition to this, the following product-specific terms apply to Flatrate Internet, Business:
Flatrate Internet, Business may only be used by the company that has entered into an agreement with Tusass A/S. It is not permitted to lend, share, sub-lease, resell, or in any other way make Flatrate Internet, Business available to third parties. Misuse will result in the termination of Flatrate Internet, Business without notice—pursuant to Section 12 H of the General Terms and Conditions for the Provision and Operation of Tusass A/S’ Business Services—and the reporting of such misuse to the authorities for the purpose of legal prosecution.
To the extent that these product-specific terms conflict with the General Terms and Conditions for the Provision and Operation of Tusass A/S’ Services (Business) or the Service-Specific Terms and Conditions for the Internet Service (Business) applicable at any given time, these product-specific terms shall take precedence.