What is this change about?
From May 1st 2025, we are changing the way we handle unpaid subscriptions. Previously, you could still use mobile and internet services for a period of time even if you had not paid – you can no longer do that. From now on, subscriptions will be blocked at the end of the month if they have not been paid, and you will lose access to services such as calls, text messages and data. However, you can always regain access immediately by paying your bill on My Tusass

When will the change take effect?
The change will take effect at the end of the month between April 30th and May 1st. From this date, subscriptions will be closed if they have not been paid.

What happens if I don’t pay my subscription?
If you have not paid your mobile or internet subscription by the last day of the month, it will be closed at the end of the month. This means that you can no longer use calls, text messages and data – unless you pay.

How can I pay and regain access?
You can pay at any time via our website and gain access immediately. You can also use My Tusass to pay or to change/update your payment card. From the 1st day of the month you can make an 'Immediate payment' from the My Tusass homepage. Press the text "Click here". We will also try to withdraw the money every Friday until the subscription is completely closed and canceled.

What should I do if I have received a new payment card?
If you have received a new payment card, you must update your card information yourself. You can easily do this at www.tusass.gl under My Tusass. Once the card has been updated, we will automatically ensure that the payment is withdrawn in the future. NOTE: If you change your card on the last day of the month, the payment will not take place automatically.

Can I still make emergency calls even if I have not paid for my subscription?
Yes, you can still call the Police (112) and Fire Department (113) – even if your subscription has been blocked due to non-payment.

How much will I pay if I only pay for the subscription in the middle of the month? 
If you only pay on the 10th of the month, for example, you will only pay for the remaining days.

When will I receive SMS messages from you? 
If you have not paid your subscription, we will send you the following messages:

The first day of the month
"Hello X.
Since you haven’t paid for your [X] subscription, we have now closed the service. You can still log on to our website, where you will be able to pay and reopen your subscription. You can do that on [website].
Kind regards.  Tusass"

A week later:
"Hello X,
You still haven’t paid for your [x] subscription. Remember, you can reopen your service by paying in [website].
Kind regards. Tusass"

14 days before cancelation (total cancelation happens after 3 months): 
"Hello X,
This is your last chance to pay for your [x] subscription via [website]. If we receive payment before (X date), we will reopen your service. If we don’t, we will block your service completely.
Kind regards. Tusass"

Can I still use services if I haven't paid? 
No, from May 1st there is no longer access – or limited access – to services that you haven't paid for. However, you can still call us on 808080, and you can also access our website.

What happens if I still haven't paid after three months?
If you haven't paid after three months, your subscription will be completely closed and taken down. This means that you no longer have an active subscription with us. If you want to return, you must create a new subscription from scratch – i.e. get a new SIM card and new number.

We do this to make card transactions more secure and reduce the risk of fraud by turning on 3D security on card payments. Apart from the fact that we want to increase security ourselves, our card acquirers NETS and Swedbank are imposed on new EU rules, which may require us to use 3D security.

For customers, this will mean that their debit/credit card must be registered with “Verified by Visa” or “mastercard ID Check” with a mobile number and that there will be an extra payment window. It is important to note that the associated mobile number has nothing to do with Tusass. Only the customer's bank manages this, but the customer can sign up either via online banking, with NemID in connection with payment online or by contacting his bank and ask to have his card signed up for 3D secure. Read more about it here.

If the debit card is not enrolled in 3D secure, we must ask the customer to do so. When trying to make a payment online with an unregistered card, the payment cannot be made without the customer registering his card.

This can be done directly from the payment window or at the link below. Both require NemID.

If the customer does not have NemID, the customer should contact his bank instead.

Sign up for 3D secure

There may be problems with Nordea debit cards when paying for Tusas subscriptions. The error has been investigated and is not with Tusass. If you experience problems with your Nordea debit card, please contact your local bank.

The system will assess your debt situation if you have outstanding debt to Tusass.

You can contact us at your local Tusass store, call us at 808080 or send an e-mail to kundeservice@tusass.gl if you need any assistance with such issues.

In order to buy a Tusass subscription, you must have a credit card that can be used to buy online. Akiliut cards can not be used for online purchases. If that is your only card, you could talk to your bank about getting an extra card that will also work when purchasing online

Yes, by logging into Tusass.gl and set your preference under settings.


1. Go to the tusass.gl and press My Tusass (login on top of the right side of the page)

2. Enter your mobile number or email address to login

3. Enter the code when you have received the sent 4-digit code by SMS

4. Select Settings on the left side of your user profile and access your information

5. At the bottom of the page under Notification, you can add 'Receipts on email' and / or 'Receipts on SMS' to receive the receipts, finally remember to save changes at the end.

The payment will be deducted on the last banking day of the month. Last business days for 2024 are as follows:

Wednesday January 31
Thursday February 28
Wednesday March 27
Tuesday April 30
Friday May 31
Friday June 28
Wednesday July 31
Friday August 30
Monday September 30
Thursday October 31
Freday November 29
Monday December 30

If we have unsuccessfully tried to withdraw the monthly amount for your Tusass subscription. The lack of payment may be caused by following reasons:

- You have a new credit card: Update your credit card information

- Your credit card is blocked: contact your bank

- There is no cover on your credit card

You can also pay your subscription, if there are sufficient funds in your Tusass account. You can refill your Tusass account on this website or by purchasing top-up vouchers from your local dealer.

These are the consequences if you do not pay your subscription:

In case of non-payment, you have full access to the product for the first 5 days of the following month. From the sixth day, you still have the option to call, send messages and access limited data until you have paid the full package of the mobile package.

You first lose the opportunity to call and send messages the following month.

You can still call the police, fire department, hospital, etc. throughout this period.

30/5 Mbit to 1Mbit

10/2 Mbit to 512 Kbit

5/1 Mbit to 256 Kbit

The following types of credit cards can be used for payment: Dankort, Visa/Dankort, MasterCard, and Visa Elektron. Akiliut cards can currently not be used for online purchases. If that is your only card, you could talk to your bank about getting an extra card that will also work when purchasing online.

You cannot pay Tusass internet from your Tusass account. Only mobile subscription can be paid from the Tusas account when there is no cover on the payment card.

In case of non-payment, you have full access to the product for the first 5 days of the following month. From the sixth day, you still have the option use internet but with limited speed until you have paid the full package of the internet package.

You first lose the opportunity to use internet by the next month, where the unpaid subscription is closed. But you can always access Tusass.gl and reopen the subscription after the unpaid bills are paid for.