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Why should I change the modem?

You have to change the modem, because these are two different types of internets: the DSL modems are cable-based, where the 4G modems are via signal. You will be given a new high-tech modem that can receive the signal.

Where should I place my new 4G modem?

The best location is by the window. You can try your hand by placing the modem in different places in your home, and place it based on where you have the highest internet speed. You can see your internet speed by doing a speed test, which can be done on the Orbi app.

How will my internet and modem be activated?

It will be activated once you have subscribed on tusass.gl and have gone through the Orbi setup guide on the Netgear Orbi app.

How do I switch on my new 4G modem?

When you have connected your modem to the socket, your modem is automatically switched on.

Can I reset my modem?

Yes, you can do that on the Orbi app, or you can do that by holding down the reset button:

Where can I do speedtests?

You can do this on our website, under the 'Internet' tab, then our speed test will appear under 'Check your speed' or you can go to:

Why are there some devices that cannot be connected to the modem? And where can I do it?

The Orbi modem uses the latest Wi-Fi 6 technology, and not all devices have the technology to receive it. Therefore, you must connect the devices on 'Guest WiFi' that have fewer restrictions. It is free to download the Orbi app and use the functions.

What is Netgear Armor?

Netgear Armor is an advanced multi-layered cybersecurity solution that not only protects your network, but also individual devices. NETGEAR Armor protects your devices from viruses, spyware, hackers, spam and phishing. Netgear Armor can be purchased from the Orbi app.

What is the difference between the Orbi app and the Netgear Armor?

The Orbi app is an extension of the modem, it is free to download and free to use.

Netgear Armor is part of the Orbi app, where you can purchase security for your modem, which protects your devices against viruses, spyware, hackers, spam and phishing, it is optional whether you want to purchase that security.

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