What can we help you with?
Use the search field or click your way through the menu below.
What do I do if I don't have an internet connection?
You can check our operational information on our website by clicking on the 'Customer Service' tab, then clicking on 'Operational Information'.
If there is no information about your area, you can switch your modem on and off via the Orbi app. If that doesn't work, reset your modem. If you still do not have an internet connection, please contact our customer service on 80 80 80 during our opening hours.
What do I do if I don't get the speed I purchased?
If you do not get the speed you have purchased, please contact our customer service on 80 80 80 during our opening hours and we will assist you with possible solutions.
What do I do if my gaming experience has been degraded?
Please contact our customer service on 80 80 80 and we will assist you with possible solutions.
Can Not Find What You Are Looking For? Contact Us
Click on ‘Contact us’ and send us your question. We will answer you as soon as possible.