1. Scope of the Subscription Terms
For agreements with business entities regarding access to the Tusass Business Mobile Service—provided by Tusass in accordance with the company’s concession—the following service-specific terms apply in addition to the General Terms for the Provision and Operation of Tusass A/S Services – Business. In the event of any conflict between these terms, the service-specific terms for the Tusass Business Mobile Service shall take precedence over the general terms.

The General Terms for the Provision and Operation of Tusass A/S Services – Business, as applicable from time to time, are available at tusass.gl. Currently, the "General Terms for the Provision and Operation of TELE Greenland A/S Services – Business" dated December 1, 2016, apply and are available here.


2. Prerequisites
Information regarding current mobile coverage in Greenland is available on the Tusass website (www.tusass.gl) or can be obtained by contacting Tusass. The mobile service can only be used within areas with mobile coverage.

Use of Tusass Business Mobile Services requires that the customer’s terminal equipment is designed for such use and is correctly configured. Purchasing a Tusass Business Mobile subscription is conditional upon the following: if the customer holds other mobile subscriptions with Tusass that are not Tusass Business Mobile subscriptions, these must, generally, be converted into Tusass Business Mobile subscriptions.


3. Subscription administration and use of the self-service portal
The customer must register as a user on the self-service portal by completing the form available at tusass.gl.

The setup of a Tusass Business Mobile subscription, the purchase of additional services, and any modifications to or termination of a Tusass Business Mobile subscription are managed by the customer via the self-service portal at www.tusass.gl.

The customer is personally responsible for the correct use of the self-service portal, including verifying that any purchases, modifications, terminations, and information provided are accurate.

Should an error occur during the setup, modification, or termination of a Tusass Business Mobile subscription via the self-service portal, the customer must notify Tusass in writing within 24 hours. Tusass will correct any such errors to the extent possible. If correction is not possible, or if notification is not received within the specified deadline, the change shall be binding upon the customer in accordance with the applicable terms and conditions.

The customer must immediately notify Tusass of any changes to their contact details, including a new email address or other information relevant to the subscription.

Tusass cannot be held liable for any losses, errors, or defects arising from actions taken by the customer while using the self-service portal.


4. Tusass’s delivery obligation, including facilities and features

4.a. Facilities and Features
The facilities and features to which the customer has access are specified in the Tusass product overview for the selected Tusass Business mobile subscription package.

Tusass Business provides the customer with access—subject to payment—to use Tusass’s mobile voice and data services, as well as to send and receive SMS and MMS messages. Such use requires that the customer’s phone can support these functions.

Furthermore, Tusass Business allows the customer to purchase content-based services, such as images, ringtones, or participation in competitions. It is the customer’s responsibility to ensure that their phone can support these services. The customer is also liable for the purchase of these services, in the same way as for any other purchases. In this regard, the customer should be aware that these services incur costs in addition to the standard fees paid for Tusass Business. The price for Tusass Business is stated in connection with its marketing. Content-based services may be offered by Tusass or by third-party content providers. In either case, payment for these content-based services is collected by Tusass.

The customer should also be aware that different rules regarding the right to withdrawal may apply to the purchase of content-based services. Information regarding this is provided in connection with such services.

4.b. Operation and Speed
The customer acknowledges that fluctuations in communication speed may occur due to the technical characteristics of the Tusass Business mobile service. A connection to the Tusass Business mobile service is provided with a specified maximum speed. The speed may vary depending on the number of customers using the mobile network—or the same cell tower—simultaneously (shared capacity), as well as the customer's location. For all Tusass Business mobile services, the stated speeds include protocol overhead.

Tusass reserves the right to temporarily restrict the use of the Tusass Business mobile service in connection with measures deemed necessary for technical, maintenance, operational, or security reasons, or as required to comply with demands from public authorities.

Furthermore, Tusass reserves the right to (without the customer being entitled to claim compensation from Tusass as a result):

• To test for open ports (including proxies) and email servers (relays) on the customer’s equipment that could facilitate misuse.

• To reject incoming and outgoing emails deemed to be, for example, viruses, spam, or phishing.

• To block third-party connections to Tusass’ internet service where the connection is deemed to be misused—for instance, for the distribution of viruses, spam, or phishing.

• To limit the volume of SMS, MMS, emails, etc., per unit of time.

• To upgrade the network and other components to the extent necessary.

4.c. Customer’s responsibility for internet activity
Tusass assumes no responsibility for content the customer may access on the internet. Internet usage may result in the customer’s hardware or software becoming infected with viruses and/or other malicious software. Tusass has no control over this and cannot, therefore, be held liable for any damages and/or losses arising from the customer’s internet activity.

4.d. Directory assistance data
Upon the customer’s request, their mobile phone number will be included in directory assistance services and in Tusass’ online directory service.

The customer’s mobile phone number will, at all times, be disclosed in connection with emergency calls (112), to the police, and to other telecommunications providers, should this be necessary for signaling purposes.


5. Payment and subscription terms
5.a. Billing
Prices for services offered under Tusass Business are set by Tusass and approved by Naalakkersuisut in accordance with applicable regulations.

5.b. Unused subscription
No refunds are provided for unused Tusass Business subscriptions (in whole or in part), nor can an unused subscription be carried over to a new period.

5.c. Switching between subscriptions
Changes to a Tusass Business mobile subscription must be made via the self-service portal at www.tusass.gl.

If a customer changes their Tusass Business mobile subscription before the 20th of the month, the change takes effect at the beginning of the following month.

If a customer changes their Tusass Business mobile subscription after the 20th of the month, the change does not take effect until after the end of the following month.

Once a customer has changed their Tusass Business mobile subscription, they cannot make further changes to it within the same month; additionally, a customer cannot change their subscription during the first month following initial activation.

The customer is solely responsible for any changes they make to their Tusass Business mobile subscription.

5.d. Usage exceeding the subscription
Voice calls:
The voice allowance included in a Tusass Business subscription applies only to calls made to Tusass Greenlandic landline and mobile numbers. This allowance cannot be used for premium-rate numbers—such as 90-series numbers—or similar services charged at a premium rate (e.g., directory assistance). Furthermore, the included voice allowance cannot be used for calls to or from locations outside of Greenland, including roaming. Charges for specially rated services and content-based services follow Tusass’ standard rates and are billed separately.

Mobile Data:
Mobile data included in a Tusass Business subscription covers usage within the Tusass mobile network only. If the customer’s mobile data usage exceeds the amount included in the subscription, Tusass will charge for the additional data consumption. Charges for additional mobile data usage follow the applicable product-specific rates for Tusass Business and are billed separately.

Usage abroad is charged according to the rates in effect at the time, which can be found at www.tusass.gl.

The customer’s mobile data usage is calculated based on each 10 KB (or fraction thereof) of data sent and/or received; this applies both within Greenland and abroad.

The customer is responsible for monitoring their own mobile data usage on an ongoing basis via the Tusass self-service portal at www.tusass.gl.

SMS/MMS:
Unlimited SMS and MMS are included in the subscription. Unlimited SMS and MMS may be used for all standard Greenlandic mobile numbers within the Tusass mobile network.

Unlimited SMS and MMS do not apply to:

• Content-based services ordered via SMS or MMS.

• SMS and MMS sent from abroad.

• Web-based SMS and MMS.

• SMS and MMS sent to other operators, including foreign mobile numbers.

These are charged according to the applicable standard rates.

SMS messages sent while abroad are charged according to the roaming schedule available at www.tusass.gl.

SMS messages subject to specific content charges (such as donations) cost the price specified at the time. This means that such SMS messages are not free of charge, even if the customer has an "unlimited usage" plan. For example, if an amount is donated to a fundraising campaign, only the SMS message itself is free; the donation itself will be charged separately on the bill.

Customers are responsible for regularly monitoring their own SMS/MMS usage via the Tusass self-service portal at www.tusass.gl.

Misuse:
SMS and MMS messages must not:

• Be machine-generated (machine-initiated calls)

• Be machine-generated (machine-sent) – Alarms are, however, exempt

• Be sent as a series of identical SMS or MMS messages to the same recipient

• Be used to harass or spam individuals or groups

In the event of misuse, Tusass may suspend the customer’s subscription with immediate effect.

5.e. Roaming
Tusass has entered into agreements with several foreign telecommunications operators, allowing Tusass customers to use mobile services on their mobile networks.

Tusass is not responsible for network coverage, access, etc., in connection with roaming.

Customers should be aware that the rates for using mobile services on foreign mobile networks differ from the rates on the Tusass network. Furthermore, roaming charges apply both to calls received by the customer and to calls—including data usage—initiated by the customer. For mobile data, usage includes both sent and received megabytes.

Customers should also be aware that billing for usage on foreign mobile networks may be delayed, as Tusass must wait to receive charges from these foreign mobile operators before it can bill its own customers.

Usage of roaming services under a Tusass Business mobile subscription will be charged on the invoice.

Tusass is not responsible for the coverage, quality, security, or availability of services on the respective foreign networks. Tusass is not responsible for the processing of personal data by foreign providers.


6. Cards and Codes
To use a Tusass Business mobile subscription, the customer must use a Tusass SIM card. If the customer is already a Tusass customer, their existing SIM card can generally be used. New customers must first obtain a SIM card—available at Tusass stores—which comes with two secret codes: a Personal Identification Number (PIN) and a Personal Unblocking Key (PUK). The PIN and PUK are used to prevent misuse of the SIM card. The SIM card, PIN, and PUK are personal to the customer and must be kept secure.

PINs, PUKs, and other codes provided by Tusass remain the property of Tusass and are considered returned upon the termination of the subscription. If the PIN is entered incorrectly three times in a row, the SIM card is automatically locked and can subsequently only be unlocked using the PUK. If the PUK is entered incorrectly ten times in a row, the SIM card is permanently blocked.

If the customer loses their PIN or PUK, these can be retrieved via the self-service portal at www.tusass.gl.

The customer is responsible for any misuse of their codes or SIM card by third parties. The customer must immediately notify Tusass in the event of misuse, loss of codes, or if an unauthorized party gains knowledge of the PIN, so that Tusass can block the card to prevent further misuse.

If the customer loses their SIM card, they must notify Tusass as soon as possible.

The customer may purchase a new SIM card if the old one is lost or inactive. The customer must then register the new SIM card via the self-service portal at www.tusass.gl.


7. Termination of Subscription
A Tusass Business mobile subscription must be terminated via the self-service portal at www.tusass.gl.

To take effect at the end of the current month, the subscription must be terminated no later than the 20th of that month. If termination occurs after the 20th of the month, it will not take effect until the end of the following month.


8. Entry into Force
These service-specific terms and conditions for Tusass Business mobile have been approved by Naalakkersuisut and enter into force on November 18, 2025.

1. General
For the agreement on the service Danish numbers for Tusass, these terms apply in addition to the terms for Tusass services. In the event of a conflict between the Terms, these Additional Terms shall prevail.

2. Using Danish numbers for Tusass
A Danish number is only available to Tusass and is an 8-digit Danish number without a sim card, which becomes associated with a Tusass number. The Danish number allows for the transmission of SMS messages and / or calls, which goes through the Danish number to the Tusass number.

3. Rules for Danish numbers
Tusass reserves the right to refuse the creation of a Danish number or to cancel and discontinue use of the Danish number after prior notice. Tusass also reserves the right to charge a separate payment for the Danish number. Possibly charges are made after the prior 3 month notice period.

4. Entry into force
The additional terms for Danish numbers for Tusass enter into force on August 1st, 2020

1. General

For agreement on the service Tusass for children, these terms apply in addition to the terms for Tusass services. In the event of a conflict between the terms, these additional terms shall prevail.

2. Using Tusass for children

Tusass for children is a mobile subscription that contains free call and sms/mms in Greenland and a more specific defined mobile data, which can be viewed on tusass.gl. Tusass for children can only be purchased by self-service at tusass.gl.

3. Rules for Tusass for children

Tusass for children is only available for children between 5 and 17 years.

When creating, the child's CPR number and postcode must be entered to validate age and address. Only one Tusass for children subscription can be created per child.

An indispensable condition for the creation of Tusass for children is that the subscription must be linked to a Tusass mobile and/or Tusass internet subscription, which will be the subscription responsible.

If the subscription responsible has a business product from Tusass, a separate payment agreement must be established at the same time with its own payment card, from which Tusass for children must be paid.

For private Tusass customers, payments for Tusass for children must be linked to existing payment cards that the subscription responsible already uses.

When the responsible subscription is terminated, associated subscriptions with Tusass for children are terminated at the same time. During the month in which the child reaches the age of majority and turns 18, Tusass for children subscription is automatically terminated at the end of the month and changes to talk time.

4. Abuse

Tusass has the right to investigate suspicions of abuse and deviations from these conditions for the use of Tusass for children and upon confirmation to this end subscription use of Tusass for children.

5. Entry into force

The additional terms for Tusass for children enter into force on 1 December 2020

1. General

For agreement on the service Extra data, these terms apply in addition to the terms for Tusass services. In the event of a conflict between the terms, these additional terms shall prevail.

2. Using Extra data

Purchase of Extra data is only available for Tusass mobile subscriptions and is an acquisition of extra data in addition to included mobile data in the mobile subscription. Purchase of Extra data can only be made by self-service on tusass.gl and must be paid for in advance with a payment card.

3. Rules for Extra data

Purchase of Extra data presupposes that the mobile subscription does not have unpaid services.

Extra data is valid for 30 days from date of purchase. When purchasing more extra data or at the turn of the month, where included mobile data is reset, it is always the oldest purchase of extra data that precedes the consumption of mobile data - unless the oldest extra data expires.

When purchasing Extra data, the right of withdrawal lapses and unused additional data cannot be refunded or transferred after 30 days.

4. Entry into force

The additional terms for Extra data enter into force on 1 December 2020