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1. Scope of the Subscription Terms
For agreements regarding access to internet services for business customers, offered by Tusass in accordance with the company’s concession, the following service-specific terms apply in addition to the General Subscription Terms for the provision and operation of Tusass’s services. In the event of any conflict between the terms, the service-specific subscription terms shall take precedence.
2. Prerequisites
A prerequisite for the provision of the service under this subscription agreement is that delivery takes place within Tusass’s coverage area for the internet service. Information regarding Tusass’s coverage area can be obtained by contacting Tusass. If the customer does not have access to Tusass’s coverage area – either at the time the agreement is entered into or at a later point in time – Tusass is not obligated to provide the service.
3. Tusass's delivery obligation, including mailbox
It is stated in Tusass's product brochure for the selected subscription type whether the customer has access to internet facilities provided by Tusass.
4. Subscription management and use of self-service
The customer must register as a customer on the self-service portal at www.tusass.gl.
Changes to the internet service must be made via the self-service portal at www.tusass.gl.
The setup of the 'Employee internet' Internet service, the purchase of additional services, and any changes to or termination of the 'Employee internet' Internet service are managed by the customer via the self-service portal at www.tusass.gl.
The customer is personally responsible for the correct use of the self-service system, including verifying that purchases, changes, cancellations, and information are correct.
Should an error occur during the setup, modification, or termination of the "Home Office" Internet service via the self-service portal, the customer must notify Tusass in writing within 24 hours. Tusass will correct any errors to the extent possible. If correction is not possible, or if notification is not received within the deadline, the change shall be binding upon the customer in accordance with the applicable terms and conditions.
The customer must immediately notify Tusass if their contact details change, including a new e-mail address and other information relevant to the subscription.
Tusass cannot be held liable for losses, errors, or defects arising from actions taken by the customer when using the self-service facility.
5. Operation and speed
Tusass is entitled to make necessary changes to the internet service—including, but not limited to, usernames, passwords, IP addresses, and other codes assigned by Tusass in connection with the subscription—if Tusass deems such changes necessary for technical, maintenance, or operational reasons. Tusass is also entitled to make changes that may be required to comply with requirements from public authorities. Tusass reserves the right to reduce the speed of the internet product in connection with the use of streaming services. Any costs incurred by the customer in relation to such changes are of no concern to Tusass, and no claims for compensation may be asserted against Tusass on these grounds.
The technical characteristics of the internet service, combined with the unique nature of the internet, mean that fluctuations in communication speed via the internet service may occur. For all of Tusass's internet services, the stated speeds include protocol overhead.
Tusass reserves the right to temporarily limit the use of the internet service due to operational or security-related reasons.
Furthermore, Tusass reserves the right to (without the customer being entitled to claim compensation from Tusass as a result):
To test for open ports (including proxies) as well as open email servers (relays) on the customer’s equipment that could lead to misuse.
To reject incoming and outgoing emails deemed to be, for example, viruses, spam, or phishing.
To block third-party connections to Tusass’s internet service where the connection is deemed to be misused—for instance, for the distribution of viruses, spam, or phishing.
To limit the volume of emails per unit of time.
To upgrade server software to the extent necessary.
6. Dynamic IP address
General information about dynamic IP addresses
When purchasing internet service for a home office, you receive an internet connection that uses a dynamic IP address. A dynamic IP address is automatically assigned by our systems and may change periodically without prior notice. This means that your internet connection will not have a fixed IP address, but rather an address that can vary over time.
Use and Obligations
By using a dynamic IP address, you accept that your IP address may change without notice, and that it is your responsibility to ensure that any network configurations or services relying on a static IP address are adjusted accordingly.
Disclaimer
Tusass A/S is not responsible for any issues that may arise as a result of changes to your dynamic IP address. This includes, but is not limited to, loss of access to external servers, VPN connections, remote access, or other services that require a static IP address.
7. Security and Privacy
When working from home, your IP address will change regularly, which can make it more difficult for external parties to target your network activities. However, you should still follow standard security measures, including the use of strong passwords, VPN services, and up-to-date security protocols.
8. Upgrade to a Static IP Address
Should you require a fixed, static IP address, you can contact Tusass Business to request an upgrade. This service is provided upon request and may be subject to additional costs and specific terms.
9. Changes to the Service
We reserve the right to modify or update the dynamic IP services as needed to ensure optimal performance and security. Any changes will be implemented without significant impact on your internet connection, and we will endeavor to notify you should any major changes occur.
10. Limitations on Use
Certain services or applications that require constant access via a specific IP address may be incompatible with a dynamic IP address. It is your responsibility to ensure that these services function correctly with a dynamic IP. Tusass A/S assumes no liability for any limitations or interruptions in the use of such services.
Email address
Tusass’s product fact sheet for the selected internet access subscription specifies whether the customer is entitled to electronic mailboxes with one or more email addresses. Any such email addresses belong to Tusass and are made available to the customer only until the subscription agreement terminates.
The customer is responsible for ensuring that any email addresses do not infringe upon the rights of third parties. The customer must not exceed the storage capacity specified in the product fact sheet, nor any limits on data transfer volume, etc., applicable to emails.
Subscription Agreement
Tusass may refuse to enter into a subscription agreement if the customer already has outstanding arrears with Tusass in connection with the provision of services covered by Tusass's concession.
Upon request by Tusass, the customer must be able to identify themselves and document the accuracy of the information. Photo identification may be required. In the event of a change of address, the customer must immediately notify Tusass.
The customer's responsibility
Subscription number, username, password, any IP addresses, and other codes for use in connection with the subscription are provided by Tusass. The subscription number, password, etc., must not be disclosed to third parties, with the exception of any registered user. The customer is responsible for any misuse of this information by others.
Subscription numbers, usernames, passwords, IP addresses, and other codes provided by Tusass are the property of Tusass and shall be considered returned upon the termination of the subscription.
The customer is personally responsible for the information they use on the internet. This encompasses all information available on the internet.
When using or downloading material from the internet, or opening programs contained in received emails, the customer risks infecting their computer with a virus; furthermore, the customer’s general activity on the internet may expose them to external threats. Tusass has no control over these matters and cannot be held liable for any resulting damage or loss.
The customer is personally responsible for all information that the customer makes available to others via the internet service, and the customer shall indemnify Tusass in all respects in this regard. The customer is likewise responsible for ensuring copyright compliance when using material from the internet.
Should the customer use the internet for commerce or the acquisition of online services, Tusass bears no liability, as this is a matter solely between the customer and a third party.
In connection with the provision of the internet service, the Customer must supply power for Tusass's equipment and store said equipment in a secure manner. The Customer shall also bear any costs incurred in this regard.
Customer default (Tusass's right to terminate/suspend service).
The customer of obligations regarding the use of the internet service provided by Tusass under the company’s concession, Tusass is entitled to terminate the customer’s access to the internet service.
The following circumstances are considered, among others, to constitute a material breach:
The customer performs port scans on other computers on the Internet or attempts to gain unauthorized access to systems connected to the Internet (hacking).
The customer’s connection is misused, with or without the customer’s knowledge, for purposes such as the distribution of viruses, spam, phishing, etc.
The customer infringes upon the copyright of a third party through downloading, distribution, or similar actions.
The customer deletes or falsifies transmission information, including IP addresses or header information.
The customer repeatedly violates the unwritten rules of good conduct on the Internet that are in force at any given time.
Interruption of access to the internet service does not entitle the user to a reduction in the subscription fee for the period in question.
Once the customer’s connection has been disconnected in accordance with the above, Tusass may terminate the subscription agreement without notice.
The default provisions in Tusass's general terms and conditions also apply.
11. Termination of subscription
The internet service – the home workstation – must be cancelled via the self-service solution at www.tusass.gl.
The customer must cancel the subscription no later than the 20th of the month for the cancellation to take effect at the end of that same month. If the cancellation occurs after the 20th of the month, it will not take effect until the end of the following month.
12. Entry into force
These terms have been approved by Naalakkersuisut and enter into force on 1 September 2010. However, for customers who entered into an agreement regarding the provision and operation of Tusass’s services prior to 1 September 2010, the terms shall apply only from 1 December 2010.
13. In addition to this, the following product-specific terms apply to Flatrate Internet, Business:
Flatrate Internet, Business may only be used by the company that has entered into an agreement with Tusass A/S. It is not permitted to lend, share, sub-lease, resell, or in any other way make Flatrate Internet, Business available to third parties. Misuse will result in the termination of Flatrate Internet, Business without notice—pursuant to Section 12 H of the General Terms and Conditions for the Provision and Operation of Tusass A/S’ Business Services—and the reporting of such misuse to the authorities for the purpose of legal prosecution.
To the extent that these product-specific terms conflict with the General Terms and Conditions for the Provision and Operation of Tusass A/S’ Services (Business) or the Service-Specific Terms and Conditions for the Internet Service (Business) applicable at any given time, these product-specific terms shall take precedence.