Send a Package
Here you can find useful information when sending a package.
Find the Price of Your Package
Select destination and weight to see the price of your package
Shipping Time
Differences between Priority A and Economy B shipments
Mail packages (A) are sent by the first possible flight.
Alternatively by ship if it is faster.
For addressees without a mailbox, parcel notifications are distributed at least twice a week per household.
Packages for mailbox customers in the local area that have been handed in to Tusass on weekdays before 15.00 will be notified in the mailbox the same day.
The shipping time of a postal parcel (A) depends on the recipient country to which you are sending the parcel.
However, the shipping time for postal parcels (A) is shorter than if you send economy postal parcels (B) abroad.
Economy mail packages (B) are sent with the first possible ship.
Packages that you send within a local area are always priced as an economy mail package, unless you specify otherwise.
For addressees without a mailbox, parcel notifications are distributed at least twice a week per household.
Packages for mailbox customers in the local area that have been handed in to Tusass on weekdays before 15.00 will be notified in the mailbox the same day.
The shipping time for economy mail packages (B) depends on the recipient country to which you are sending the package.
However, the shipping time for an economy postal package (B) is longer than if you send a postal package (A) abroad.
Follow Your Packages With
Track & Trace
Track & Trace
With Track & Trace you can follow the journey of your package at any time - both as recipient and sender.
Packages
Frequently Asked Questions
Packages
Frequently Asked Questions
My package appears in Track & Trace as "Freight terminal - en route". What does that mean?
This means that the package has arrived at a freight terminal and the package in the carrier's freight terminal. Urgent shipments, letter post and passengers are prioritized before parcels on aircraft, which may mean that transport of the parcel is postponed by the carrier.
Why can't I pick up a package when it says "Arrived - not ready to pick up" on the Track & Trace page?
This is because Tusass must prepare the shipment for delivery. It can be customs control or preparation to place the shipment on a parcel shelf or in a delivery machine.
How can I get in touch with my local Tusass store?
You can see addresses and opening hours at all Tusass stores here. Otherwise you can write to post@tusass.gl or call 341255.
Can you do Track & Trace on a DHL Express package?
Yes! You can do Track & Trace here on Tusass' website. DHL Express packages can be tracked on the shipment's piece ID (JD ....), which can be found by tracking the shipment's 10-digit number on www.dhl.dk. Use this 'JD' number when tracking on Tusass.gl. A J + consignment JD number must be added (Example: JJD0100000 ...). The 10-digit number can be used in some cases, but Tusass first scans the JJD number when sending from Copenhagen.
DHL Express packages can also be followed on www.dhl.dk, but the Track & Trace information about Greenland is not physical scans, but information that is inserted on DHL's website without the package having been scanned. It is therefore recommended to use Tusass' website.
Who can I contact if I have questions about my letter or package?
You can contact your local Tusass store or send an email to post@tusass.gl.
Customs Rules for Parcels and Letters Sent from Greenland to Denmark
Items shipped from Greenland to Denmark from the following shippers (non-private packages):
I. a company or private person in Greenland that sends goods to a company in Denmark.
II. a company in Greenland that sends goods to a private recipient in Denmark.
Here, VAT and taxes must be paid on import to Denmark. It is the recipient in Denmark who must pay these import costs when buying a product in a country outside the EU, including Greenland.
Value of item: What to pay for:
DKK 0 - 1,150 VAT and import fee must be paid
More than DKK 1,150 VAT, import fee or customs duties must be paid
VAT is 25%. It is calculated on the basis of the value of the goods, the postage and the customs duty. There are different rates of duty, depending on the product category in question. Danish Customs can provide information on customs duties.
An invoice or pro forma invoice must always be included for these shipments.
Items sent from a private sender in Greenland to a private recipient in Denmark:
Value of item: What to pay for:
DKK 0– 360. No tax or VAT
DKK 360– 1,150. VAT on the value of the item / gift + an import fee
More than DKK 1,150. 25% VAT on the value of the item / gift + an import fee + duty 2.5%
Import fee is p.t. DKK 160 at PostNord Danmark. It is important that private senders in Greenland who send to a private recipient in Denmark or other countries state the contents and value of the package. Otherwise, the package can be expected to be taken out for inspection and the contents of the package will be valued by the Customs Authority.
If there is no information about the contents or the goods are deemed to be valued too low, the Customs Authority will contact the recipient in Denmark. If the recipient does not respond to the inquiry from the Customs Authority, the shipment will be sent back to the sender in Greenland.
Customs Rules for Parcels and Letters Sent from Denmark to Greenland
Tusass does not charge an import tax for customs clearance of packages and letters on arrival in Greenland.
Naalakkersuisut has taxes on the following goods which are imported to Greenland - see PDF.
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