Good to know

What is Hello Greenland?  

  
Hello Greenland is a prepaid mobile plan from Tusass, designed especially for tourists visiting Greenland. It gives you a local Greenlandic number, mobile data, calls, and SMS — all ready to go as soon as you arrive.

Is Hello Greenland available as an eSIM and physical SIM?

  
Yes! Hello Greenland is available as both a physical SIM and an eSIM. If you choose an eSIM, you’ll receive a QR code by email right after purchase.

You can pickup a physical card at our Tusass stores in the following locations: Nuuk, Sisimiut and Ilulissat.

When does my plan start?  

  
Plan ahead and get your Hello Greenland eSIM today — or upon arrival.

Whether your trip is in a week or 9 months from now, you can already add your eSIM — you decide when to activate it in Greenland.

Can I use Hello Greenland outside of Greenland?

No, the plan only works within Greenland. There’s no roaming support with Hello Greenland.

Can I extend my plan's validity?

No, the plan has a fixed validity period (e.g., 7 or 14 days), which starts once you decide to activate it in Greenland. Once it expires, you’ll need to buy a new plan if you want to continue using the service.

Can I top up my data if I run out?

Yes! You can purchase additional data top-ups if you use up your initial allowance. Buy extra data.

How do I check my data balance?

Just send “Data” to 1800 from your Hello Greenland SIM or eSIM to see how much data you have left.

Is premium SMS or short codes supported?

No, Hello Greenland does not support premium SMS or shortcode services beside when you want to check your data balance by sending "data" to 1800.

Is this a subscription? Will it auto-renew?

Nope! Hello Greenland is a one-time prepaid product. There are no subscriptions, no recurring charges, and no surprises.

Who do I contact for help?

You can reach Tusass customer support on all weekdays from 09:00-18:00 via:

Call us on +299 80 80 80 or use our Contact form.
Or by visiting our Tusass store in Nuuk, Sisimiut and Ilulissat.

Read our Terms & condition for Hello Greenland.

Contact Us

Thank you for your inquiry.
You will be contacted within 5 workdays.
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