Is it possible to have an answering maschine on Tusass Plus?

Unfortunately it is not possible to have answering machine on Tusass Plus.


Why do I have to give out my CPR-number to create a Tusass Plus deal?

We use your CPR-number only to confirm your identity.


Where can I roam with Tusass Plus?

You can roam in the following countries if you have a positive balance in your Tusass account

Albania
Belgium
Canada
Czech Republic
Denmark
England
Faroe Islands
Finland
France
Greeze
Holland
Iceland
India
Ireland
Luxembourg
Malta
Norway
Poland
Portugal
Romania
Switzerland
South Afrika
Thailand
Turkey
USA
Vietnam

We continiuosly expand the list of countries where you can roam.


How can a business customer purchase Tusass Plus?

You cannot purchase Tusass Plus if you are a business customer. We expect that the Tusass Plus solution for business customers will be ready before june 2017.


How do I quit my Tusass Plus?

You can quit your Tusass Plus subscription by logging in on the Tusass.gl homepage; click on "Subscription" and press the on / off button, which is next to the "Free Speech & SMS".

Your Tusass Plus subscription will end if you cancel before the 20th of the month. You pay for an extra month, if you cancel after the 20th of the month.


When can I make changes for my mobile plan?

You can upgrade from Tusass to Tusass Plus or upgrade your data any time you want.

You must downgrade from Tusass Plus to Tusass or downgrade your data by the 20th of the month, if you want your changes to be effective in the following month.


What happens to my current mobile plan if I switch to Tusass Plus?

You will pay for your current mobile plan and extra usage in the month where you switch to Tusass Plus. However, you will get the full package for Tusass Plus for 0 DKK in the month where you switch. The first payment for your new Tusass Plus plan will occur in the following month.


What happens if I can’t make a payment for Tusass Plus?

You won’t be able to make calls, send texts or use mobile data if you don’t pay for your Tusass Plus, even if you have positve balance on your Tusass account. Your calls would be restricted to emergency calls and zero-rated calls such as the hospital and customer care services. You can, however, access this website anytime to change your mobile plan, make a payment or change your credit card information. 

Changing your mobile plan to a smaller Tusass Plus package or Tusass cannot happen immediately. Changing the mobile plan shall be subject to applicable terms.


What is Tusass Plus saldo?

Tusass Plus saldo shows the balance on your account. Your account must have a positive balance if you want to call or send a text to premium-rate phone numbers and foreign phone numbers. 


What can I do if I forgot my login code to Tusass?

Your mobile device is always logged into www.tusass.gl.. If you've lost your mobilephone, use your e-mail address to login into www.tusass.gl