Why do I have to give out my CPR-number to create a Tusass Plus deal?

We use your CPR-number only to confirm your identity.


How can a business customer purchase Tusass Plus?

You cannot purchase Tusass Plus if you are a business customer. We expect that the Tusass Plus solution for business customers will be ready before june 2017.


Where can I roam with Tusass Plus?

You can roam in Denmark, USA, Iceland, UK, Netherlands, Czechia, Sweden, Malta and Finland if you have a positive balance in your Tusass account.

We continiuosly expand the list of countries where you can roam.


When can I make changes for my mobile plan?

You can upgrade from Tusass to Tusass Plus or upgrade your data any time you want.

You must downgrade from Tusass Plus to Tusass or downgrade your data by the 20th of the month, if you want your changes to be effective in the following month.


What happens to my current mobile plan if I switch to Tusass Plus?

You will pay for your current mobile plan and extra usage in the month where you switch to Tusass Plus. However, you will get the full package for Tusass Plus for 0 DKK in the month where you switch. The first payment for your new Tusass Plus plan will occur in the following month.


What is Tusass Plus saldo?

Tusass Plus saldo shows the balance on your account. Your account must have a positive balance if you want to call or send a text to premium-rate phone numbers and foreign phone numbers. 


What can I do if I forgot my login code to Tusass?

Your mobile device is always logged into www.tusass.gl.. If you've lost your mobilephone, use your e-mail address to login into www.tusass.gl


I do not have a credit card, what are my options?

In order to buy a Tusass Plus plan, you MUST have a credit card.


How can I cancel my Tusass Plus plan?

You can cancel your Tusass Plus through tusass.gl. You must cancel your Tusass Plus plan by the 20th of the month, if you want your cancellation to be effective the following month. Otherwise, you would have to pay for your Tusass Plus plan for another month.


Where can I control my usage?

You can view and control your usage by logging into Tusass.